PARENT AND PLAYER FAQ

 

 

 

 

•  PREPARING FOR PICTURE DAY                                    •  !!NEW!! BACKGROUND SELECTION FEATURE 

•  OUR TURNAROUND TIMELINE                                       •  DIGITAL IMAGE PACKAGE FAQ

•  ONLINE VIEWING AND ORDERING WITH EASE            •  PRIVACY POLICY AND COPYRIGHT 

•  CHANGE YOUR POSE AND GRAPHIC STYLES             •  GENERAL FAQ      

     

In an effort to keep everyone up to date with your picture orders, we will make all announcements through our studio's Facebook Page.  Please LIKE and FOLLOW our page to stay updated with our announcements and special events. Thank You!

   

 


 

PREPARING FOR PICTURE DAY

 

 

 • • • BEFORE PICTURE DAY • • •

 

PICTURE TIME AND ORDER FORM

Your coach will provide you with your Picture Day date, time and order form at least 1 week before Picture Day. If you did not receive an order form, we'll have extras available during Picture Day.

COMPLETE YOUR ORDER FORM

  • Complete the personal information and order section on your form.
  • Make sure to print clearly and accurately. Your athlete's name will appear exactly how it is written on your order form.
  • Make sure to include your email address so we can contact you with your online gallery password and order information.

ENCLOSE YOUR PAYMENT

Please securely seal your payment inside your order form envelope. We are not responsible for missing money of
any tender if your order form is not sealed properly.    

 

• • • ON PICTURE DAY • • •

 

ARRIVE EARLY

It's important for the majority of the team members to arrive on time. Otherwise, it could result in other teams having to wait past their scheduled start times.   

WE START RIGHT AWAY

We start photographing all of the individual athletes first as they arrive. After all of the athletes have had their individual photos taken, we will then photograph the team.  

DOUBLE CHECK YOUR PLAYER

Please take a moment to double check your athlete before we photograph them.

  • 1) Jerseys are tucked.  •  2) Strings are tucked into pants.  •  3) Hats and/or hair is in place.  •  4) Face is clean.

WHO WILL BE PHOTOGRAPHED

We have found that it is best to photograph each athlete without obligation, whether the athlete has an order form to turn in or not.

HOW LONG WILL IT TAKE

Depending on the size of the team, we usually need about 20-30 minutes to complete both individual and team photos.

QUESTIONS AND HELP

We are more than happy to assist you on Picture Day with any questions or ordering help that you may need.

 

 

 


 

OUR TURNAROUND TIMELINE

 

 

FROM PICTURE DAY TO DELIVERY DAY

In most cases, we will have photo orders in your hands within 2-3 weeks of picture day.   Please see our timeline table below for detailed information on when your online gallery will be ready to view, when your order will be placed, and when your order will be fulfilled. 

 

  • HOLIDAY TURNAROUND TIMELINE FOR GALLERIES:  If a holiday falls on the day your gallery is scheduled to be viewed, then your gallery will be available to view the next business day. 

 

  • HOLIDAY TURNAROUND TIMELINE FOR ORDERS:  If a holiday falls on the day your order is to be placed, then your order will be placed on the next business day.

 

PICTURE

DAY

GALLERY IS READY

IN 5 BUSINESS DAYS

FIRST ORDER PLACED ON THIS DAY

AFTER YOUR GALLERY IS READY

WHEN YOUR ORDER WILL BE

FULFILLED AFTER IT IS PLACED

SUNDAY

~ That Week On ~

FRIDAY

~ Next Week On ~ 

MONDAY @ 3PM

7 Business Days

MONDAY

~ Next Week On ~ 

MONDAY

~ That Same Week On ~   

FRIDAY @ 3PM

7 Business Days

TUESDAY

~ Next Week On ~

TUESDAY

~ That Same Week On ~ 

FRIDAY @ 3PM

7 Business Days

WEDNESDAY

~ Next Week On ~

WEDNESDAY

~ That Same Week On ~   

FRIDAY @ 3PM

7 Business Days

THURSDAY

~ Next Week On ~

THURSDAY

~ The Following Week On ~

MONDAY @ 3PM

7 Business Days

FRIDAY

~ Next Week On ~

FRIDAY

~ The Following Week On ~

MONDAY @ 3PM 

7 Business Days

SATURDAY

~ Next Week On ~

FRIDAY

~ The Following Week On ~

MONDAY @ 3PM

7 Business Days

 

IT'S TIME TO DELIVER

All finished products are individually packaged and sorted by team for ease of distribution.  Every order is hand-inspected for both quality and accuracy before delivery. Orders will then be delivered to your school or league for easy distribution.  Our ordering system is designed to eliminate order mix-ups, but in the rare occurrence that an order is missing items, you will be notified and those missing items will either be delivered to your school or league or shipped directly to you at no additional expense. 

 

 


 

ONLINE VIEWING AND ORDERING WITH EASE

 

 

 

 

 

 

HOW TO ACCESS YOUR ONLINE GALLERY

Once your online gallery has been created, we'll email you your gallery password and instructions so you can access your athlete's new sports photos on our secure website.  Our studio is unable to create an online gallery for your athlete if we have not received your email address.  Please remember to include your email address either on your order form, through your online order at our shopping cart, or by contacting our studio directly.

 

GALLERY EXPIRATION DEADLINE

Your online gallery will be available to view for one month.  If you need this time extended, please contact our studio and we'll be happy to help you.

 

LATE ORDERS

There is NO additional fee for late orders.  All late orders will be placed on the Monday or Friday of the week that our studio receives your order.  Once your order has been placed, please allow up to 7 business days for it to be fulfilled and ready to deliver.

 

MULTIPLE WAYS TO PLACE YOUR ORDER

We are happy to offer many ordering options to fit your needs.  We charge NO shipping fee for orders placed through our online shopping cart.

 

  • TRADITIONAL ORDER FORMS:  Your coach or manager will give our order form to you or your athlete at least 1 week before picture day.  Please make sure to COMPLETE YOUR ORDER FORM as described in the instructions above.

 

  • NEW PRE-PAY AND ONLINE SHOPPING CART:  We're excited to offer a NEW easy to use and secure Online Sports Shopping Cart so you can order your athlete's new sports photos and products before or after picture day.  Please use the link above to access our online sports shopping cart, then choose your school or league and have fun shopping!

 

  • ONLINE INVOICED ORDERING:  You can contact our studio with your order details and request an invoice to be sent to you to complete your transaction online. 

 

  • OVER THE PHONE:  Contact our studio to place your order over the phone or ask any questions you might have about ordering photos and products with us.  We can be reached from 9am-5pm during each business day.

 

  • STUDIO DROPBOX:  If you are located in our area and would prefer to drop off your payment then contact our studio and we'll give you the address to our studio's dropbox.  

 

  • ACCEPTED PAYMENT TYPES:  Cash, check and credit cards.

 

RETURNED CHECK FEE

A $30.00 administrative fee will be applied for any returned checks.  If you have had a returned check, we reserve the right to require cash only for current and future payment.

 

**If you are paying with cash, please have exact change. Checks and Credit Card payments must clear our financial institution before any order can be placed.  Due to the custom nature of our work, all sales are final.**

 

 

 


 

CHANGE YOUR POSE, BACKGROUND AND GRAPHIC DESIGN STYLES

 

 

Our studio is proud to offer the highest quality individual and team portraiture.  We also offer popular high-definition graphic designs that will make your images stand out from the rest along with a wide selection of high-quality print and custom sports products, from traditional a la carte prints and print packages to professionally designed memory mates, banners, trading cards and more. Many of our products are personalized with your athletes’ name, league name and more. Trading cards feature many of the athlete’s stats – just like the “Pro” cards.

 

CHOOSING A DIFFERENT POSE AND BACKGROUND IN YOUR ONLINE GALLERY IN LESS THAN ONE MINUTE...WAIT, WHAT?!?!

Yup, it will take you less than one minute to log into your online viewing gallery, select your favorite pose and/or background and notify our studio of your update. Your gallery may contain more than one pose, graphic design or background option for your athlete and team.  To help our studio keep your order organized please use these steps below to share which poses and/or background(s) you would like your order placed with.  

 

HOW TO CHOOSE A "FAVORITE" IN YOUR ONLINE GALLERY?

  1. FIRST, log in or create an account on our website. 
    • We will not be able to view the image(s) that you've selected as "favorite" unless you are logged into your account on our website.
  2. CLICK on the "heart" on the top of your image(s) to "favorite" them...that's it! 
  3. You can also contact our studio and email us your image selection(s). 
    • Please use the unique image description found at the bottom of each image when contacting our studio so we can fulfill your order with the correct image.

 

!! NEW !! BACKGROUND SELECTION FEATURE 

 

HOW TO CHANGE AND "FAVORITE" YOUR POSE & BACKGROUND

  1. FIRST, log in or create an account on our website. 
    • We will not be able to view the image(s) that you've selected as "favorite" unless you are logged into your account on our website.
  2. CLICK on the pose to change the background.
  3. CLICK on the "CHANGE BACKGROUND" box to choose a different background.
  4. CLICK on the different backgrounds from the pop-up window to make your selection.
  5. CLICK on the "heart" on the top of your image(s) to "favorite" them...that's it! 
    • This will allow our studio to view which pose and background you want your order updated to.

 

**This feature is currently ONLY available on computer devices, NOT mobile devices, such as smartphones and tablets.** 

**We apologize for any inconvenience, BUT mobile device availability is coming soon!**

 

VIEW THE SLIDESHOW TO SEE HOW EASY AND FUN IT IS! 

 

WHAT TO SEE IT IN ACTION?  THEN WATCH THIS VIDEO!  

How to use our BACKGROUND SELECTION FEATURE in your viewing gallery!


 

ONE POSE, BACKGROUND OR GRAPHIC DESIGN STYLE PER PACKAGE

At this time ALL photo packages are ONE pose, background or graphic design style per package.

 

THE DIFFERENCE BETWEEN TRADITIONAL AND GRAPHIC DESIGN

  • TRADITIONAL:  Traditional images do not include any graphics or designs, such as the athlete's name and jersey number, to the individual and team photos.  Examples of our traditional work can be found HERE.  

 

  • GRAPHIC DESIGN: Graphic Design images are high-definition images that include colorful graphics and/or designs to the individual and team photos, such as the athlete's name and jersey number.  Examples of our graphic design work can be found HERE. 

 

ORDER BY DEFAULT

  • DEFAULT OPTION WITHOUT GREEN SCREEN:  By default, your order will be fulfilled with the athlete and team pose (T1) in the description. 

 

  • DEFAULT OPTION WITH GREEN SCREEN:  By default, your order will be fulfilled with the athlete and team pose (T1) in their description and with the first background image in your "change background" pop-up menu found in your online viewing gallery. 

 

  • UPDATE YOUR POSE AND BACKGROUND:  If you would like a different pose and/or background please notify our studio or select your pose and background as "favorite" in your online viewing gallery by using the steps above in the slideshow and video.

 

HOW TO REQUEST A DIFFERENT POSE AND GRAPHIC DESIGN STYLE?

  • REQUEST BEFORE THE DEADLINE:  Make sure to select your "favorite" image(s) in your online viewing gallery or contact our studio by the order deadline and we'll be happy to help you update your order.  Your order deadline is located in the Order Turnaround Timeline above.

 

  • REQUEST WHILE CHECKING OUT IN OUR SPORTS SHOPPING CART:  When placing your order through your school or league Shopping Cart please let us know that you've selected a "favorite" in your online viewing gallery by leaving a message in the Comment Box.  We'll then view your "favorite" image(s) on our website and update your order. 

 

  • REQUEST AFTER ORDERING:  If you've already placed your order, then simply log into your online viewing gallery and follow the steps above to change your pose, background or graphic design. 

 

  • IT DOESN'T HURT:  Please have your athlete's name and jersey number ready or included in your message when contacting our studio.

 

PRINT ORDER DEADLINE WHEN CHOOSING A DIFFERENT POSE AND BACKGROUND

We will check your gallery account at 3:00pm on the day that your athlete and/or team's orders are to be placed.  The image(s) that you've selected by that time as "favorite" will be used to fulfill your order.  If no image(s) are selected as "favorite" then the Default Poses will be used to fulfill your order.

 

Our product and design line is expanding all the time and we add NEW items every year!  View the link above to check out our current Sports Products now.  

 

 


 

DIGITAL IMAGE PACKAGE FAQ

 

 

A FRIENDLY REMINDER

  • All Packages, print and digital, are ONE pose per package.
  • All Digital Packages are delivered by digital download.
  • All digital images are high-resolution and the same size we use to create your prints.
  • When your digital package is ready to download we'll email you again with a different private gallery password and link that will allow you to download your new image. 
  • Your Print Release Form link can be found in the email that includes your new downloadable gallery password.

 

WHEN WILL YOUR DIGITAL IMAGE PACKAGE ORDER BE READY TO DOWNLOAD?

  • Your new digital image package order will be ready to download on the day your team's printed picture orders are delivered.
  • Refer to the above Order Turnaround Timeline for information on when the first order and late orders will be placed and delivered.
  • Refer to the above How To Choose A "Favorite" Image for information on how to select your "favorite" pose in your online viewing gallery.

 

WHICH IMAGE WILL YOU DOWNLOAD?

  • Your new online viewing gallery may include multiple images of your athlete.  We ask that you select a "favorite" image in your online gallery by the deadline and that will be the image you'll have access to download.  

 

WHAT IF YOU PURCHASED A PRINT PACKAGE ALSO?

  • No Problem, just contact our studio and let us know which "favorite" image you'd like to download. 
  • The other image(s) you've selected as "favorite" in your online gallery will be used to fulfill your print order.

 

IS THERE A DEADLINE TO CHOOSE THE IMAGE YOU WANT TO DOWNLOAD?

  • Yes, we will check your gallery account on the day that your team's print orders are delivered.  The image that you've selected by that time as "favorite" will be the image that you'll have access to download.

 

WHAT IF YOU DON'T SELECT A "FAVORITE" IMAGE BY THE DEADLINE?

  • Your order will be fulfilled with the DEFAULT POSE
  • Refer to the above Order By Default for information which pose(s) our studio will use to fulfill your order with.
  • Refer to the above How To Choose A "Favorite" Image for information on how to select your "favorite" pose in your online viewing gallery.

 

 

 


 

PRIVACY POLICY AND COPYRIGHT

 

 

PRIVACY POLICY

Lori A. Seals Photography is committed to your privacy. Information collected from clients in person, over the phone, in e-mails, or through our website will be kept strictly confidential. I will not sell or exchange names or any other personally identifiable information about my clients with third parties, and will work to ensure that your personal information remains secure at all times.

 

COPYRIGHT NOTICE

The Copyright Act protects photographers by giving us, the artists, exclusive rights to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or unauthorized downloading from our website or social media.  It is illegal to copy or reproduce these photographs in any manner without our permission and violators of this Federal Law will be subject to its civil and criminal penalties.  Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.

Lori A. Seals Photography owns the copyright to all images.  It is illegal to copy, scan, print or reproduce photographs or digital images created by Lori A. Seals Photography without a paid print release.

By doing so, you are devaluing my work as an artist.  Fines will start at $50,000 for copyright infringement.

Lori A. Seals Photography reserves the right to use any images or custom created artwork for display, publication, studio marketing, or other promotional purposes. 

 

 


 

GENERAL FAQ

 

 

HAVE A QUESTION

Please contact us HERE, we're always happy to help!  

 

HAVE AN ISSUE WITH YOUR ORDER

It's very important to our studio that you are satisfied with our service and with your new picture order!  Mistakes can happen, so if you believe that there is an error with your order please contact our studio within 2 weeks of your order being delivered to your school or league and we'll be happy to correct this error at no additional charge.  If you contact our studio after this 2 week grace period you will need to purchase a new package and/or product.        

 

WHAT IS A MEMORY COMPOSITE

A Memory Composite is an 8x10 print that can be in a vertical or horizontal orientation.  It will include an image of your athlete, usually in the top right or left corner, and the team image, usually towards the middle and slightly larger than your athlete's image.  Memory Composites are personalized with your athlete's name, team/league name and more.

 

SIBLINGS IN THE SAME PHOTO

We love sibling shots - just inform us on site or make a clear note of it on your order form.

 

SEPARATE ORDER FORM FOR EACH CHILD

To help our studio keep track of each individual athlete's image, please fill out a separate order form for each of your children.  

 

ONLINE GALLERY SECURITY

We take the security of every athlete's online gallery very seriously and only allow access to those whose names are included on the order form.  If our studio is contacted by someone else who requests access to your athlete's online gallery, they will be instructed to have you contact our studio in writing to allow this access.

 

ONLINE TRANSACTION SECURITY

You can rest easy knowing that your online transaction is secure and our processing system adheres to the PCI Data Security Standard (PCI-DSS).

 

THE TRUTH ABOUT GALLERY EXPIRATION

As an added service, we NEVER purge your athlete or team/group photos--they will ALWAYS be available to you in the future. 

 

PURCHASE AFTER PICTURE DAY

If you would prefer to complete your order online or after picture day, simply put a checkmark in the "CHECK BOX IF ORDERING ONLINE" box and we'll make sure to contact you when your gallery is ready to view.  Also, please make sure to include your email address on your order form so we can contact you.

 

DO WE ACCEPT CREDIT OR DEBIT CARDS ON SITE

Yes, we're happy to help you complete your transaction on site during picture day.

 

RECEIPTS ARE ALWAYS EMAILED

In an effort to conserve paper, all receipts will be emailed by the next business day to the email address you have included on your order form or with your online transaction.  

 

FACEBOOK IMAGES

If you would prefer our studio to remove your athlete's graphic design image from our studio's Facebook page, please contact us HERE.

 

 


 

Please contact us if you have any questions. . .Thank You!